Our VMBS Canadian Representative Office is permanently closed for Business. All VMBS Canadian Members can still transact business and maintain access to information regarding their account(s) using the following online facilities:

  • VM Express Online – Our online banking platform that facilitates; balance enquiries, bill payments and funds transfers; accessible through our website. You can access VM Express Online by clicking the icon at the top of this page or the relevant link on our homepage.
  • VMBS Mortgage Centre – Our online self-service mortgage portal that allows users to complete an application form, upload documents and track the application through to disbursement, can be accessed at
  • Email – Send special email instructions to (Member record must be up-to-date and an electronic communication indemnity agreement form must be completed and signed. The form can be accessed at
  • Member Engagement Centre – Speak with a Member Engagement Representative on the phone by calling 1-866-976-8627 toll free from Canada or via Online Chat accessed through our website

We are committed to providing our Canadian Members with a more personalised customer service experience, as they conduct a variety of transactions and access multiple services using these online facilities.