COVID-19 Support

We are here

We operate for the benefit of our Members and Clients, which has been our role for more than 142 years. This won’t stop now. We are here to support you during this difficult time. Here are some resources which you may find useful at this time.

Adjusted Opening Hours

VMBS Branches

Mon – Fri

8:45 a.m. – 3:00 p.m.

VMBS UTech Branch opening hours Monday to Friday: 9:30 a.m. – 3:00 p.m.

VM Wealth Management Limited

Mon – Fri

9:00 a.m. – 2:30 p.m.

VM Pensions Management

Mon – Fri
8:30 a.m. – 4:30 p.m.

VM Money Express Limited

Mon – Sat
9:00 a.m. – 5:00 p.m.

Member Engagement Centre

Mon – Fri
7:00 a.m. – 8:00 p.m.
10:00 a.m. – 6:00 p.m.
10:00 a.m. – 3:00 p.m.

VMBS UK, VMBS Florida and VMBS New York

Operating hours are between 10:00 am and 3:00 pm, Monday to Friday, by appointment only.

VMBS Overseas Offices Contact:

Tel: Brixton 207-738-6799 | Tottenham 208-801-6777 | Birmingham 121-454-2020

Toll Free: 0-800-068-8627

VMBS Florida

Tel: 305-770-2643, 305-770-2654,
Toll-Free: 1-877-770-8627 or 1-866-967-8627, option 4

VMBS New York

Tel: 347-344-5790 | 347-344-5791

Toll Free: 1-877-967-8627

We are with you now and always

We know that you might be feeling anxious during these uncertain times. That’s ok. We’re confident that our nation will emerge from the challenges of COVID-19 stronger and more united.

In the meantime, we want you to know that your Victoria Mutual Group is standing with you. We have a range of options available, to help make this period a little easier for you.

We are ready

We know it may be hard for you to get your financial transactions done. We at the VM Group are ready to help. Conduct your transactions without leaving the comfort of your home or office.

Find out about our convenience channels

We are with you

The VM Foundation has partnered with the National Parenting Support Commission, United Nations Children’s Fund and Fight for Peace International to launch a Parenting Support Helpline for COVID-19.

Find out about our Parent Support Helpline

Useful Resources

CARE – COVID Allocation of Resources for Employees from the Government of Jamaica

The Government of Jamaica has responded to the COVID-19 Pandemic with a $25 billion stimulus package. The CARE Programme is a temporary cash transfer programme to individuals and businesses to cushion the economic impact of the Covid-19 pandemic. See details here.

Ministry of Health and Wellness

Ministry Website

World Health Organisation

WHO Website

Further information and assistance

For further information and assistance, contact our Member Engagement Centre


Tel: (876) 754-VMBS (8627)
Toll Free (from Jamaica): 1-888-YES-VMBS (937-8627)
Toll Free (from USA/Canada): 1-866-967-VMBS (8627)
Free Phone (from UK): 0-800-068-VMBS (8627)


Fax: (876) 929-5224