COVID-19 Support

We are here

We operate for the benefit of our Members and Clients, which has been our role for more than 141 years. This won’t stop now. We have prepared answers to some of the questions we know you may have. Click on the questions below to get an update on the solutions being provided to support you.

What if I lose my job during this COVID-19 pandemic and can’t make my mortgage or loan payments this month?

If you have lost your job during the pandemic and are experiencing challenges making mortgage or loan payments, reach out to us. Let’s talk so that we can come up with the solutions that best suit your needs. We have a range of options available, including payment moratorium, or an extension on your loan, and assure you that we will work with you to find the solution that’s right for you

I am still employed but, like lots of people, money is tight for me right now. How is VMBS helping?

We have implemented several concessions to support our Members. If you need cash to meet your obligations and you wish to withdraw funds, there will be no penalty on withdrawals from fixed accounts for April 2020 to June 2020.

However, you may also meet your need for cash with same-day access to a Cash-Secured Loan with a 50% discount on processing fees. That way, you can keep your savings intact.

For more convenient access to the cash you need to support your daily expenses, we will be temporarily increasing your daily ABM and Point-of-Sale limits. This will also assist in limiting your need to visit a branch and help you in your effort to maintain social distancing.

We’re supposed to be ‘social distancing’, but I have to get my banking transactions done. What’s my best option?

Don’t worry, we’ve got you covered. With our new, improved VM Express Online Banking platform, enjoy the freedom of banking at your convenience without leaving the comfort of your home or office. The new VM Express Online allows you to enjoy the flexibility to:

  • Transfer funds locally and internationally to over 10,000 banks
  • Move money between accounts
  • Pay your loans online
  • Pay bills to more than 40 billers
  • Buy and sell foreign exchange

If you need cash, you can use your VMBS Express Debit Card at any bank’s ABM near you or pay directly at Point-of-Sale Free of Charge.

I’m over 75 years old, and the Government has mandated that I not leave my house. I’m not interested in online banking. I need help to get my banking done.

We’re happy to help! We understand your concerns, and we are here for you. Contact our Member Engagement Team at the numbers listed below, for assistance. Or, if you have a direct branch representative, feel free to reach out to them, and they will be happy to help.

I was planning on purchasing a home, but I am not sure if that is possible now.

No need to defer the dream! We’ve got good news! You can apply for your mortgage online at

Also, our VM Property Services Team is ready to help get you into your new home. Property queries and valuations may also be initiated remotely by email at and payments made via bank transfers to VMBS Bank Account # 22255376 via VM Express Online Banking.

I’m an avid investor but to tell you the truth, I’m a little nervous right now. Is this a good time to be investing?

Our VM Wealth Team is here to guide you. We have increased publication of our investor updates to include breaking news on changes in bonds and equity assets which will affect your investments. We want to ensure that you have all the information you need to make the right decisions.

Also, we’ve created some special offers to help you manage your investments during this time.

Equity Trading

We have reduced our equity trading online commission rate to 0.5%

Special Margin loan 

A Special Margin loan allows you to capitalise on opportunities that arise. You can use this special loan to purchase bonds, equities or Unit Trust.  


  • we have reduced our fees from 1% to 0.75%
  • we have a special fixed rate of 8% for three months for new loans

VM Investments Limited

Loan Payments

  • We have waived penalties on late loan payments from companies, for 60 days.
  • We are also offering companies additional working capital support. Give us a call and let’s work something out for you.

Insurance Premium Financing

  • We have reduced interest rates for insurance premium financing by 0.5%

Capital Markets

If your company was planning to raise equity capital through an Initial Public Offering (IPO), we now have a Special $1B Fund to satisfy this need. You can also benefit from a 50% discount on processing fees.

How can I collect remittances from my family overseas?

If you are receiving funds from your friends and family overseas, you can utilise our Direct to Bank Service. You may access these funds from any MultiLink ABM using a debit card or make purchases at any Point-of-Sale once you have completed the Electronic Authorisation form.

Accessing Direct to Bank Account is simple and can be obtained in a few steps:

Receivers can:

  • Download the form at Complete it from the convenience of your home and submit the documents requested via email to
  • Tell friends and family to select ‘direct to bank’ when sending money transfers through any of the participating partners.
  • Collect funds, anytime, anywhere! No need to join the line at an agent!

If you wish to visit a location, you may fill in the form and present your Identification Card and Taxpayer Registration Number (TRN) at any VMBS or VM Money Express Branch to complete the process.

Participating Partners

  • Xoom
  • Ria
  • NCS-eMoney Services
  • Xpress Money
  • Choice Money Transfer

What is being done for us pensioners?

Our VM Pensions Management Team is on it. You are our highest priority, and we understand that you might be feeling uncomfortable during these uncertain times. We’ve been actively managing your investments and have been conducting regular online meetings to update Trustees. You can rest assured that our team is always in your corner.

I am a parent, and it would be nice to get some support to help me through these uncertain times. Can VM help?

Yes we can! The VM Foundation has partnered with the National Parenting Support Commission, United Nations Children’s Fund and Fight for Peace International to launch a Parent Support Helpline for Covid-19. If you need support, here is a list of numbers you may call from Monday to Friday, 10:00 am to 2:00 pm and 4:00pm to 8:00pm.

Download Parenting Support Helpline telephone numbers

If I need to visit a branch, can I still do so?

All our Branches in Jamaica are open Monday to Friday: 8:45 a.m. to 1:45 a.m.
Our VM Wealth locations are open Monday to Friday 9:00 a.m. to 2:00 p.m.
VM Money Express locations are open Monday to Saturday 9:00 a.m. to 3:00 p.m.
Our Member Engagement Team’s hours have also been adjusted.
New hours:
Mon. – Fri. 7:00 a.m. – 6:00 p.m.
Sat. 10:00 a.m. – 6:00 p.m.
Sun. 10:00 a.m. – 3:00 p.m.

Adjusted Opening Hours

VMBS Branches

Mon – Fri
8:45 a.m. to 2:30 p.m.

VMBS UTech Branch opening hours: 9:30 a.m. to 3:00 p.m.

VM Wealth Management Limited

Mon – Fri
9:00 a.m. – 2:30 p.m.

VM Pensions Management

Mon – Fri
8:30 a.m. – 4:30 p.m.

VM Money Express Limited

Mon – Sat
9:00 a.m. – 5:00 p.m.

Member Engagement Centre

Mon – Fri
7:00 a.m. – 4:00 p.m.
10:00 a.m. – 4:00 p.m.
10:00 a.m. – 3:00 p.m.


All offices have reopened.  Operating hours are between 10:00 am and 3:30 pm, Monday to Friday, until further notice.  None of our offices are opened on Saturdays.

Brixton 207-738-6799 | Tottenham 208-801-6777 | Birmingham 121-454-2020

Toll Free: 0-800-068-8627

VMBS Florida

Our office will be closed from July 3, 2020. However our Team Members remain available to assist via telephone, email, and video chat between the hours of 9:00 am and 3:00 pm, Monday to Friday, until further notice.

Tel: 305-770-2643, 305-770-2654,
Toll-Free: 1-877-770-8627 or 1-866-967-8627, option 4

VMBS New York

Our office has reopened. Operating hours are between 10:00 am and 3:30pm, Monday – Friday, until further notice.  Visits to the office will be by appointments only. 

Tel: 347-344-5790 | 347-344-5791

Toll Free: 1-877-967-8627

We are with you now and always

We know that you might be feeling anxious during these uncertain times. That’s oK. We’re confident that our nation will emerge from the challenges of COVID-19 stronger and more united.

In the meantime, we want you to know that your Victoria Mutual Group is standing with you. We have a range of options available, to help make this period a little easier for you.

We are ready

We know it may be hard for you to get your financial transactions done. We at the VM Group are ready to help. Conduct your transactions without leaving the comfort of your home or office.

Find out about our convenience channels

We are with you

The VM Foundation has partnered with the National Parenting Support Commission, United Nations Children’s Fund and Fight for Peace International to launch a Parenting Support Helpline for COVID-19.

Find out about our Parent Support Helpline

Useful Resources

CARE – COVID Allocation of Resources for Employees from the Government of Jamaica

The Government of Jamaica has responded to the COVID-19 Pandemic with a $25 billion stimulus package. The CARE Programme is a temporary cash transfer programme to individuals and businesses to cushion the economic impact of the Covid-19 pandemic. See details here.

Ministry of Health and Wellness

Ministry Website

World Health Organisation

WHO Website

Further information and assistance

For further information and assistance, contact our Member Engagement Centre


Tel: (876) 754-VMBS (8627)
Toll Free (from Jamaica): 1-888-YES-VMBS (937-8627)
Toll Free (from USA/Canada): 1-866-967-VMBS (8627)
Free Phone (from UK): 0-800-068-VMBS (8627)


Fax: (876) 929-5224

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